Rosenberg+Quote,+Page+104

Rosenberg, M. (2001) e-Learning: Strategies for delivering knowledge in the digital age. McGraw-Hill, p. 104.

“For KM to be successful you need to remove as many barriers to its use as you can. This means that you don’t want people to learn a different technology than they are using for their other work.”

IT professionals often make the mistake in believing that all users should be able to interface with technology the way that they do. This is far from the truth and the role of IT in the realm of eLearning is to make the use of all technology tools seamless. This means that access portals need to function similarly to learning management systems, and the user interfaces of the knowledge database need to be that same way. No one cares how great the technology is if it is not intuitive and user friendly.