Rosenberg+Quote,+Page+107

Rosenberg, M. (2001) e-Learning: Strategies for delivering knowledge in the digital age. McGraw-Hill, p. 107.

“You must focus on the management part of knowledge management by establishing a knowledge structure, processes for content contribution, and content removal, formatting guidelines, prioritization rules, community definitions, editorial roles, and other key functions that are essential for KM.”

Knowledge is power in some circumstance, but outdated knowledge is definitely powerless. Nothing is more frustrating than to click on a help button and get a polite message that “This section is currently under development.” What you mean to say is that, “This part of the project was an afterthought or did not get finished before the project was launched and then forgotten.” The manpower for management of the KM will also be a sign of just how supportive executive management is of the e-learning initiative. When budget is absent for the management aspect of knowledge management, the support for it may be absent as well.